Joya9 Bets' Terms & Conditions — applicable to all players

These Terms & Conditions ("Terms") govern the use of the Joya9 Bets platform and all its services. By creating an account or using the platform, you are considered to have fully accepted these Terms.

Joya9 Bets is an internationally licensed online gaming platform serving gaming enthusiasts in Bangladesh and beyond. These Terms apply to our website, mobile app, and all digital channels.

If you disagree with any part of these terms and conditions, please refrain from using the Joya9 Bets platform and reach out to our support team.

To create an account on Joya9 Bets, you must provide accurate and complete information. Creating an account using false or incorrect details is strictly prohibited, and Joya9 Bets reserves the right to close any such account.

The following information will be required during account registration:

• Full name (as it appears on your national ID or passport)
• Active email address
• Mobile number
• Date of birth (for age verification)
• Country & Current Address

Each individual may register only one account. If a person is found operating multiple accounts, all accounts will be permanently closed and balances may be forfeited.

You must be at least 18 years old to use the Joya9 Bets platform. Access is strictly prohibited for minors. Any account found to belong to an underage user will be closed immediately and all deposited funds will be returned.

In addition, the following individuals are not eligible to use Joya9 Bets:

• Current employees of Joya9 Bets and their immediate family members
• Residents of countries where online gaming is prohibited by law
• Those who have voluntarily enabled self-exclusion
• Previously banned individuals attempting to open a new account

The following payment methods are currently accepted for deposits at Joya9 Bets: bKash, Nagad, Rocket, and other approved mobile banking services.

• Minimum deposit amount: ৳300
• The maximum single deposit limit may vary depending on the payment method used
• Deposits are usually credited instantly or within a maximum of 30 minutes
• All deposits are processed in Bangladeshi Taka (BDT)
• Deposits made using third-party accounts or cards are strictly prohibited

Joya9 Bets does not charge any deposit fees. However, Joya9 Bets is not responsible for any charges imposed by your payment provider.

Your account must be fully verified (KYC) before you can make a withdrawal from Joya9 Bets. Withdrawal requests will not be processed until verification is complete.

• Minimum withdrawal amount: ৳500
• Standard withdrawal processing time: 30 minutes to 4 hours
• Withdrawals can only be made using the same method used for the original deposit
• Daily withdrawal limits depend on your account verification level
• Winnings from bonuses must meet wagering requirements before withdrawal

Joya9 Bets offers a variety of bonuses and promotions. Each bonus has its own terms and conditions, detailed on the offer page. General bonus terms are outlined below:

• The welcome bonus is available exclusively to first-time registered members
• Withdrawals cannot be processed until the bonus wagering requirement has been met
• Every bonus has an expiry date; bonuses not used within the specified period will be forfeited
• Bonus abuse through multiple accounts, VPNs, or proxies will result in account closure
• Joya9 Bets reserves the right to modify or cancel any bonus offer at any time
• The referral bonus applies only after the referred person makes their first deposit

The following general rules apply to both Sports Betting and casino games on Joya9 Bets:

• Once confirmed, a bet cannot be changed or cancelled (except in exceptional circumstances)
• If a match or event is cancelled, stakes for the relevant bets will be refunded
• Odds may change during live betting; the odds at the time of bet confirmation will apply
• If incorrect odds are displayed due to a technical error, Joya9 Bets reserves the right to make the necessary correction
• Any bet suspected of being linked to match-fixing or manipulation will be voided

Game outcomes are determined using an RNG (Random Number Generator) system that is regularly audited by independent third-party auditors. Joya9 Bets does not manipulate the outcome of any game.

The following activities are strictly prohibited on the Joya9 Bets platform. Violation of this policy will result in permanent account closure and possible forfeiture of your balance:

• Operating multiple accounts
• Bonus system abuse or manipulation
• Money laundering or transactions involving illegal funds
• Using software bots or automation tools to play games
• Attempting to hack or breach the platform's security systems
• Fraudulent conduct toward other players
• Using a VPN or proxy to bypass geographical restrictions
• Intentionally exploiting game vulnerabilities or bugs

Joya9 Bets is committed to responsible gaming. We want every player to enjoy gaming as a form of entertainment — not as a source of addiction or financial hardship.

Joya9 Bets provides the following responsible gaming tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits
• Take a Break: Temporarily suspend your account for a set period of time
• Self-Exclusion: Option to permanently close your account
• Reality Check: Session time reminder option

Joya9 Bets takes your personal data privacy seriously. Any information we collect is used solely to improve our services and meet our legal obligations.

• Your personal information is never sold to any third party
• Information may be shared with authorities upon request where required by legal obligation
• All data is protected through SSL encryption
• You have the right to request correction or deletion of your personal information

For more details, visit our Privacy Policy read them.

You may close your account at any time by contacting our support team. Please withdraw any remaining balance before the account is closed.

Joya9 Bets reserves the right to suspend or close an account for any of the following reasons:

• Violation of any provision of these Terms & Conditions
• Suspicion of fraudulent activity or money laundering
• Identified as an underage user
• Direction of Legal Authorities
• Accounts inactive for an extended period (24 months or more)

For any complaints or disputes regarding Joya9 Bets services, please contact our customer support team in the first instance. We aim to resolve issues within 48 hours.

• To file a complaint: support@joya9bets.app
• Live chat support is available 24/7
• Please include your account ID and full details with your complaint
• If a resolution cannot be reached internally, you have the right to escalate your complaint to the licensing authority